PRIVACY POLICY

Terms of Service

Plants in Thyme

Welcome

When you visit our website or buy something from us, you agree to these Terms. They explain how our website works, what you can expect from us, and what we expect from you.

If you don’t agree with these Terms, please don’t use our website.

We may update these Terms from time to time. If we do, the updated version will be posted on this page. By continuing to use the site, you accept any changes.

  1. Who Can Use Our Website

You must be the legal adult age in your province or have permission from a parent or guardian.

You agree not to:

  • Use our products or website for illegal purposes
  • Break any laws (including copyright laws)
  • Upload viruses or harmful code

If you break these rules, we may stop you from using our website.

  1. General Rules

We can refuse service to anyone at any time.

When you use our website:

  • Some information (not your credit card details) may travel across different networks
  • Credit card information is always encrypted

You may not copy, resell, or misuse any part of our website or services without our written permission.

 

  1. Information on Our Website

We try our best to keep everything accurate and up to date, but we can’t guarantee that all information is always complete, accurate, or current.

Some content may be historical and for reference only.

It’s your responsibility to check for updates or changes.

 

  1. Prices & Service Changes
  • Prices can change without notice.
  • We may change or stop products or services at any time.
  • We are not responsible for price changes or discontinued products.

 

  1. Products & Orders

Some products may:

  • Be available only online
  • Be available in limited quantities

Returns and exchanges follow our Return Policy (available on our website).

We do our best to show product colours and images accurately, but your screen may display them slightly differently.

We may:

  • Limit how many items you can buy
  • Cancel or refuse an order
  • Limit sales to certain regions or customers

If we cancel your order, we will try to contact you.

We don’t guarantee that products will meet every expectation, but we always aim for quality.

 

  1. Billing & Account Information

You agree to provide:

  • Accurate billing details
  • Correct contact information
  • Updated payment details if anything changes

We may cancel orders that appear fraudulent or intended for resale.

 

  1. Third-Party Tools & Links

Our website may include:

  • Links to other websites
  • Tools provided by third parties

We are not responsible for the content, policies, or actions of third-party websites. Please review their terms before using them.

 

  1. Comments & Feedback

If you send us suggestions, reviews, or ideas:

  • We may use them without paying you
  • We are not required to keep them confidential
  • We are not required to respond

You are responsible for what you post. Do not post anything illegal, harmful, abusive, or misleading.

 

  1. Your Personal Information

Your personal information is handled according to our Privacy Policy (available on our website).

 

  1. Errors & Mistakes

Sometimes there may be errors in:

  • Pricing
  • Product descriptions
  • Shipping details

We reserve the right to correct these errors and cancel orders if necessary.

 

  1. Prohibited Use

You may not use our website to:

  • Break the law
  • Harass or discriminate against others
  • Upload viruses or harmful code
  • Collect other people’s personal information
  • Spam or scam

If you do, we may terminate your access.

 

  1. No Guarantees & Limitation of Liability

We provide our website and products “as is.”

We do not guarantee:

  • The website will always be available
  • The website will always be error-free

Botanical Heaven is not responsible for indirect losses, lost profits, or damages resulting from using our website or products, to the extent allowed by South African law.

 

  1. Ending Your Use

You may stop using our website at any time.

We may also suspend or terminate your access if you break these Terms.

 

  1. Governing Law

These Terms are governed by the laws of South Africa.

 

  1. Contact Us

If you have questions about these Terms, please contact:

Plants in Thyme
Email: shelley@plantsinthyme.co.za
Address: 259 Spencer Avenue, Chartwell North Estates, Fourways,2191
Phone: 079 585 8569