Refund and Returns Policy

1 April 2026

Plants in Thyme – Refund and Returns Policy

Return Policy

Return Window:  24 hrs from receiving

Communication: Email or Whatsapp

Cost: Client pays return shipping

Detailed Return Policy:

Customers must contact us within 1 day of receiving their order to request a return.

What can be returned:

• Incorrect orders
• Damaged goods and plants (minor damage due to handling does not apply)

Please note used or opened products cannot be returned.

Return Process:

1. Email shelley@plantsinthyme.co.za or Whatsapp within 24hrs
2. Wait for return approval
3. Customer ships item back at their own expense

• Refunds and Resolutions

Return requests will be dealt with on a case by case basis.

A valid return will receive a store credit equivalent to the original order value.

Returns will be processed as quickly as possible, usually within a week.

 

 

 

 

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